Shipping policy
Thank you for shopping with Cerefolin. This Shipping Policy explains how we process and deliver orders placed through ccerefolinned.shop.
1. Order Processing
Orders are processed after payment has been successfully received.
We typically process orders within 5–8 business days. Orders placed on weekends or holidays will be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
2. Shipping Time
Estimated delivery times may vary depending on the destination and shipping method selected at checkout.
Typical delivery times are:
- Standard Shipping: 5–10 business days
- International Shipping: 7–15 business days
These delivery times are estimates only and are not guaranteed. Delays may occur due to weather, holidays, carrier issues, customs processing, or other circumstances beyond our reasonable control.
3. Shipping Costs
Available shipping methods and applicable shipping fees will be displayed during checkout before you complete your purchase.
Any promotional free-shipping offers will be subject to the terms stated at the time of the promotion.
4. Tracking Your Order
Once your order has shipped, tracking information will be provided by email when available.
Please allow some time for tracking information to become active after the package has been handed over to the shipping carrier.
5. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible.
We will make reasonable efforts to update the address before the order is shipped. However, we cannot guarantee that changes can be made after an order has been processed or shipped.
6. Delayed or Lost Packages
If your package is delayed, please check the tracking information and contact the shipping carrier first.
If the tracking information shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, building management, or the delivery location.
If you believe your package has been lost or significantly delayed, please contact us at support@ccerefolinned.shop so we can assist you.
7. Damaged Packages
Please inspect your order immediately upon delivery.
If your package or product arrives damaged, please contact us as soon as possible and provide your order information and photographs of the damaged package or product.
We will review the situation and provide an appropriate resolution in accordance with our policies and applicable law.
8. International Orders
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.
These charges, when applicable, are the responsibility of the customer unless otherwise stated at checkout.
Customs processing may also cause additional delivery delays.
9. Undeliverable Packages
If an order is returned to us because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, we may contact you regarding reshipping or refund options.
Additional shipping charges may apply if the order needs to be reshipped.
10. Shipping Restrictions
Some products or destinations may be subject to shipping restrictions under applicable laws, regulations, or carrier policies.
We reserve the right to restrict or cancel shipments where necessary to comply with applicable requirements.
11. Contact Us
If you have any questions about shipping or your order, please contact us:
Store Name: Cerefolin
Website: ccerefolinned.shop
Email: support@ccerefolinned.shop